Refund & Cancellation Policy

Your agreement comes first

Every client signs a written service agreement before work starts. The fees, term, cancellation notice and any refund or performance terms in that agreement are what apply to you. If anything on this page conflicts with your signed agreement, your agreement wins.

Cancellations

Unless your agreement says otherwise, monthly services can be cancelled with written notice to josh@executivestride.com before your next billing date. Cancelling stops future charges. Work already delivered and fees already billed for the current period are not reversed.

Refunds

Setup, strategy and build fees cover work that starts as soon as you sign, so they are generally non-refundable once work has begun. Advertising spend is paid to the ad platforms and cannot be refunded by us.

If you believe we didn't deliver what we agreed to, email us. We'll review it with you and make it right where we fell short.

Third-party subscriptions

Software you subscribe to directly, such as StrideOps, Stride AI Academy or ad platform accounts, is billed and cancelled under that product's own terms.